Privacy policy

ast updated: March 18, 2026

Pitch & Paw operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Pitch & Paw is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information, depending on how you interact with the Services:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, and other payment details.

  • Account information including your username, password, security questions, preferences and settings.

  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, Challenge refunds, defective replacements, or cancel and your past transactions.

  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

  • Device and Usage information including information about your device, browser, IP address, and how you interact with or navigate the Services.

Personal Information Sources

We may collect personal information directly from you, automatically through the Services (cookies), from our service providers (like Shopify), and from our marketing partners.

How We Use Your Personal Information

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, process your payments, fulfill your custom-made orders, process purchases, applicable Pitch & Paw Challenge refunds, replacements for defective items, arrange for shipping, and create a customized shopping experience for you.

  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending emails about the World Cup Challenge or showing you online advertisements.

  • Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment experience, and protect against fraudulent activity.

  • Communicating with You & Legal Reasons. To provide customer support, comply with applicable laws, and enforce our terms and promotional rules.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, such as:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g., custom printing fulfillment, shipping, payment processing).

  • With business and marketing partners to provide marketing services and advertise to you.

  • When you direct us to disclose information, or to comply with legal obligations.

Relationship with Shopify The Services are hosted by Shopify. Information you submit will be transmitted to and shared with Shopify to provide and improve the Services. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy.

Third Party Websites and Links The Services may provide links to third-party platforms. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority.

Security and Retention of Your Information No security measures are perfect. We retain your information as long as necessary to provide Services, fulfill your orders, manage Challenge refunds/credits, and comply with legal obligations.

Your Rights and Choices Depending on where you live, you may have the right to Access, Delete, Correct, or Port your personal information, or Opt-out of Targeted Advertising. You may manage communication preferences by using the unsubscribe option in our promotional emails.

Contact Should you have any questions about our privacy practices, the Pitch & Paw World Cup Challenge, or if you would like to exercise any of your rights, please email us at: Email: pitchpaw.official@gmail.com (For the purpose of applicable data protection laws, we are the data controller of your personal information.)